Exclusions

Warranty Exclusions does not cover ordinary wear and tear by Buyer; (ii) Buyer’s non-observance of installation, operating, and/or maintenance instructions or Specifications provided by Seller in writing; (iii) Buyer’s abuse, improper use, or neglect of Goods and Services; (iv) unauthorized modifications made to Goods and Services by Buyer; or (v) any equipment or materials furnished by Buyer or any third-party (other than Seller or any subcontractor or sub-supplier of Seller).

USED ITEMS: These are excluded from this offer, and a 6 month warranty is provided on these items. 

Items which are classed as intimate e.g. cleaning products etc... are also excluded from this

What if the product comes with a warranty longer than 5 years? 

In some cases, brands may offer warranties which are longer than 5 years. In this case, they supersede our 5 year warranty, and cover you for the extended period. Again you can contact us to arrange any warranty repair, and we will take care of it for you. The manufacturers T&C's and exclusions may apply. 

Where are repairs undertaken? 

All items returned for warranty repairs are sent to our warehouse, where our team will confirm the fault, and create a detailed explanation for the engineer. This will help speed up the process, and allow the engineer to pinpoint the problem in order to rectify it in the quickest time possible.

How do I register my warranty?