In order to offer FREE delivery to UK customers, we use several premium couriers to ensure your delivery arrives safe. Most large orders (over 2kg) ship using DPD or DHL courier and smaller orders (under 2kg) by Royal Mail signed for services. The most appropriate courier will be chosen for the items ordered to ensure the quickest possible delivery.
If you do not receive your order within 5 working days after receiving your shipping confirmation, please contact the courier with the tracking information provided to check if your order is being held. If you do not have tracking information, please contact email@example.com for tracking details. If your order is kept by the courier, not collected and then returned to us, there is a charge for redelivery, so please ensure you contact the courier if you receive a missed delivery slip.
Our rates are some of the best available due to the fact our website will specify the exact charge for the total weight of your order. Royal Mail (airmail insured) is available for orders under 2kg in weight. For all orders, we offer a selection of premium courier services from FedEx, TNT, DPD, DHL and UPS.
Customs duties do not apply for shipments into any EU country (for a full list please refer to the EU Country List). Customs duties apply for countries outside of the EU. Customers in these countries are responsible for all taxes and duties incurred when the order enters your country.